Privacy Policy

Convergence 4d, Inc. ("we," "us," "our") operates the Silica Esports Arena ("SEA") website and services. This Privacy Policy explains how we collect, use, and protect your personal information.

1. What We Collect

• Email Address: For order confirmations, updates, and event announcements
• Checkout Metadata: Payment information processed securely through Stripe (we do not store credit card details). This includes billing address and transaction details.
• Basic Web Logs: IP address, browser type, pages visited, and timestamps for security and analytics

2. Why We Collect It

• Updates: Send you order confirmations, event announcements, and important updates about your Backer Pass NFT
• Transaction & Fulfillment: Process payments, deliver digital NFTs, and ship physical merchandise
• Fraud Prevention: Detect and prevent fraudulent transactions, protect our services, and comply with legal obligations

3. Who We Share With

We do not sell your personal information. We only share data with:

• Payment Processor (Stripe): To securely process your payments and handle transaction data
• Email Provider: To send transactional emails (order confirmations, updates) and marketing communications (you can opt out anytime)

We may also disclose information if required by law, court order, or to protect our rights and safety.

4. Your Rights

• Unsubscribe: You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us
• Data Deletion Requests: You can request deletion of your personal information by emailing us. We will comply within 30 days, subject to legal retention requirements.
• Access & Correction: You can request a copy of your data or ask us to correct inaccurate information

Note: NFT transactions are recorded on public blockchains and cannot be deleted. Wallet addresses and ownership records remain publicly visible.

5. Retention & Security

How Long We Keep Your Data:

• Transaction Records: 7 years for tax and legal compliance
• Marketing Data: Until you opt out or request deletion
• Account Data: While your Backer Pass NFT is active

How We Protect Your Data:

• Encryption of data in transit (SSL/TLS)
• Secure payment processing through PCI-compliant Stripe
• Access controls and authentication for internal systems
• Regular security audits and monitoring

While we implement strong security measures, no internet transmission is 100% secure. We cannot guarantee absolute security.

6. Cookies & Tracking

We use cookies for essential website functionality (login, checkout) and analytics to improve user experience. You can control cookies through your browser settings.

7. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children. If you believe we have collected data from a child, contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance.

9. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at:

Convergence 4d, Inc.
Email: team@silicanexus.com
Location: Las Vegas, NV, USA